Frequently Asked Questions
From gown pricing and customization options to stockists and trunk shows, here’s everything you need to know about starting your journey with Pallas Couture. Still have questions? Contact us for more details.
About Pallas Couture
About Pallas Couture
Pallas Couture is a luxury bridal brand renowned for its meticulously handcrafted gowns that combine artisanal techniques with modern design. Our gowns are created using the finest fabrics and embellishments, designed to make every bride feel exquisite on her special day.
Where is Pallas Couture located?
Our flagship boutique is located in Sydney, Australia.
We have select retailers worldwide stocking the Pallas Couture Privée collections. We also offer exclusive trunk show events in various cities hosted by our favourite bridal boutiques.
See our events page for current and upcoming trunk shows near you. For inquiries about our locations, please see stockists page or contact us directly.
What is the difference between a Pallas Couture gown and a Pallas Couture Privée gown?
A Pallas Couture gown is created through the bespoke experience. The gown is uniquely designed and hand crafted to the body over a series of fittings with our design team and couturiers. This is for the bride looking for a one-of-a-kind piece, exclusive to our flagship Sydney boutique, with prices starting at A$19,000.
*For international brides we offer the bespoke service to create a Pallas Couture gown via an initial virtual consultation. Through virtual fittings with our team and our specialised mannequins, we ensure the perfect fit. Your unique gown will be shipped directly to you.
A Pallas Couture Privée gown is a selected existing design from our Privée Collections that can be adjusted and customised to fit your measurements and shape. Modifications within these existing designs can be made. Gowns can be selected and fitted via appointment in our flagship Sydney boutique and are available at selected stockists worldwide. Prices begin at A$10,000.
Appointments
How can I book an appointment?
You can book an appointment by visiting our website or contacting your nearest Pallas Couture stockist. Advance booking is recommended to ensure availability.
Is there a fee for consultations?
Yes, consultations at our Sydney flagship boutique involve a fee, which varies depending on the type of appointment required. Please contact the boutique directly or visit our website for more details. For International brides please contact your closest stockist.
What should I bring to my appointment?
Bring inspiration photos and your preferred undergarments to help ensure the best fit and styling. This helps us ensure the best fit and styling.
Orders and Payments
What is the lead time for a Pallas Couture gown?
We recommend signing up to be a Pallas bride 10 – 12 months out from your wedding. This allows the time for production, fittings, alterations and everything to bring your dream gown to life.
If your wedding is a little sooner, we will do our best to accommodate. Please don’t hesitate to contact us directly.
What is your payment policy?
We require a 50% deposit to secure your order. For orders placed through our Sydney atelier, we require an additional 25% payment four months before your wedding date, with the remaining balance due upon gown pick-up. Payments are accepted via bank transfer, credit card or cash.
Are alterations included in the price?
At the Pallas atelier in Sydney, we ensure that measurements are taken at the time of placing the order (or when ready for measurements). We ensure these are very accurate, with minor alterations expected on delivery. Pallas will do everything necessary to make sure no alteration fees will be needed. However, if there is a fluctuation from measurements, we will work with our brides on a case-by-case basis, and additional fees will be incurred. If purchasing a Pallas gown from a retailer, alteration policies may differ. Please ask us further if you have any questions.
Stockists and Trunk Shows
Where can I find Pallas Couture and Pallas Couture Privée gowns?
Pallas Couture Privée collections is available at our flagship boutique in Sydney, Australia and at select boutiques worldwide. Please visit our stockists page for more information on locations near you.
Pallas Couture gowns are exclusively available through our Sydney boutique.
What is a trunk show?
A trunk show is a special event hosted by our favourite bridal boutiques around the world. This is an exclusive look at an extended range of Pallas Couture Privée gowns before they become available instore. For a limited time only, brides can try on styles not typically available in-store and may receive exclusive offers.
See our events page for current and upcoming trunk shows near you.
How do I find out about upcoming trunk shows?
Follow us on social media or subscribe to our newsletter for updates on trunk shows and exclusive events.
Gown Care
How should I store my gown before the wedding?
Store your gown in a cool, dry place, away from direct sunlight. Use the provided garment bag to protect it from dust and damage.
Can you recommend dry cleaning services?
We recommend using a professional bridal dry cleaner with experience in handling delicate fabrics and intricate embellishments.
Returns and Policies
Do you accept returns or exchanges?
Due to the bespoke nature of our gowns, we cannot accept returns or exchanges. We encourage brides to make thoughtful and confident decisions during the design and fitting process.
Other Questions
How can I get in touch with Pallas Couture?
You can contact us via email, phone, or through our website. We’re happy to assist with any enquiries or concerns you may have.
Do you offer plus-size gowns?
Yes, we create custom gowns for all sizes.
Our designs are tailored to complement each bride’s unique shape and style.
Can I customise an existing design?
Absolutely. Many of our brides choose to personalise their gowns with unique details or adjustments to suit their vision.
Do you sell accessories?
Yes, we offer a curated selection of veils, gloves, and other bridal accessories to complete your look. Please enquire about our accessories during your appointment.