Refund policy

Refund Policy
We take great pride in crafting gowns tailored specifically to each customer's unique size and specifications. As these garments are custom-made, we regret to inform you that we cannot accommodate exchanges or refunds. This policy ensures that we maintain the highest standards of quality and personalisation for each client.

Customer Support
We are committed to providing exceptional customer service. If you have any questions or concerns, please do not hesitate to reach out. We encourage you to contact us at your earliest convenience to discuss any issues or special requests you may have. Our team is here to assist you every step of the way.

Please contact us at info@pallas.com.au.